{"id":1549,"date":"2023-02-04T18:24:49","date_gmt":"2023-02-04T10:24:49","guid":{"rendered":"https:\/\/xmdropshipping.com\/?page_id=1549"},"modified":"2026-08-22T08:31:03","modified_gmt":"2026-08-22T00:31:03","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/xmdropshipping.com\/index.php\/refund_returns\/","title":{"rendered":"XM-Dropshipping Service Information"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1549\" class=\"elementor elementor-1549\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-39aa794 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"39aa794\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ab7a035\" data-id=\"ab7a035\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-964cda7 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"964cda7\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.7 - 03-07-2022 *\/\n.elementor-widget-image-box .elementor-image-box-content{width:100%}@media (min-width:768px){.elementor-widget-image-box.elementor-position-left .elementor-image-box-wrapper,.elementor-widget-image-box.elementor-position-right .elementor-image-box-wrapper{display:-webkit-box;display:-ms-flexbox;display:flex}.elementor-widget-image-box.elementor-position-right .elementor-image-box-wrapper{text-align:right;-webkit-box-orient:horizontal;-webkit-box-direction:reverse;-ms-flex-direction:row-reverse;flex-direction:row-reverse}.elementor-widget-image-box.elementor-position-left .elementor-image-box-wrapper{text-align:left;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-direction:row;flex-direction:row}.elementor-widget-image-box.elementor-position-top .elementor-image-box-img{margin:auto}.elementor-widget-image-box.elementor-vertical-align-top .elementor-image-box-wrapper{-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}.elementor-widget-image-box.elementor-vertical-align-middle .elementor-image-box-wrapper{-webkit-box-align:center;-ms-flex-align:center;align-items:center}.elementor-widget-image-box.elementor-vertical-align-bottom .elementor-image-box-wrapper{-webkit-box-align:end;-ms-flex-align:end;align-items:flex-end}}@media (max-width:767px){.elementor-widget-image-box .elementor-image-box-img{margin-left:auto!important;margin-right:auto!important;margin-bottom:15px}}.elementor-widget-image-box .elementor-image-box-img{display:inline-block}.elementor-widget-image-box .elementor-image-box-title a{color:inherit}.elementor-widget-image-box .elementor-image-box-wrapper{text-align:center}.elementor-widget-image-box .elementor-image-box-description{margin:0}<\/style><div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h1 class=\"elementor-image-box-title\">Service Information<\/h1><p class=\"elementor-image-box-description\">Clear and transparent policies for order fulfillment, shipping, and after-sales support<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ad6ab0a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ad6ab0a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b04e3a9\" data-id=\"b04e3a9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e246d21 elementor-widget elementor-widget-spacer\" data-id=\"e246d21\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.7 - 03-07-2022 *\/\n.e-container.e-container--row .elementor-spacer-inner{width:var(--spacer-size)}.e-container.e-container--column .elementor-spacer-inner,.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-78a5f55f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"78a5f55f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-14e4b735\" data-id=\"14e4b735\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d8061a1 elementor-widget elementor-widget-text-editor\" data-id=\"4d8061a1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.7 - 03-07-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<!-- wp:paragraph -->\n<p>1\uff09Shipping Time<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Our typical shipping time to most countries is approximately 5-10 days.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Please note that international shipping may occasionally be affected by unforeseen circumstances such as flight delays, public holidays, labor strikes, severe weather, or other unexpected events.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>However, these situations are relatively uncommon, and most orders are delivered within the estimated timeframe.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>2\uff09After-Sales Policy<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>We provide after-sales support in the following situations:<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>1\uff09Lost Packages<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>If a package is confirmed to be lost, we can either resend the order or issue a refund.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>2\uff09Incorrect Products<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>If your customer receives an incorrect product, please contact us within 7 days after delivery. Once the issue is verified, we will either resend the correct product or issue a refund.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>3\uff09Damaged Products<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>If your customer receives a damaged product or a product that cannot be used properly, please contact us within 7 days after delivery and provide relevant photos or videos. Once the issue is verified, we will either resend the product or issue a refund.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>3\uff09Payment Methods<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>1\uff09Bank Transfer<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>We have local bank accounts in several countries and regions, so in most cases you can make a local bank transfer without additional international transfer fees.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>2\uff09Credit Card<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>We accept credit card payments. If you would like to pay by credit card, we will provide you with a dedicated payment link.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>3\uff09PayPal<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>We also accept PayPal payments. If PayPal charges any transaction fees, these fees will need to be covered by the payer.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>4\uff09ERP System and Store Connection<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>We use our own ERP system, Dianxiaomi, to connect with and manage orders from your Shopify store.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>We normally connect your store using the following process:<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>1\uff09Please provide us with your Shopify store backend URL, for example:<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>xxxx.myshopify.com<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Please also provide your Shopify Collaborator Code.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>2\uff09Please download and install Dianxiaomi from the Shopify App Store.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Please note: Do not register your own Dianxiaomi account, as we need to use the XM-Dropshipping Dianxiaomi account to connect with your Shopify store.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>3\uff09When you receive our Shopify collaborator access request, please allow us access to the required Apps and Orders permissions.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>4\uff09Once the above steps are completed, we will take care of the remaining setup. The connection normally takes only 1-2 minutes, and we will notify you once it is completed.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>5\uff09Order Fulfillment Process<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Once your store is successfully connected, we will process your orders as follows:<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>1\uff09Order Synchronization and Invoice<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>New orders from your store will automatically sync to our ERP system.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Every day, we will export an invoice from our ERP system and send it to you. The invoice will show the orders that need to be processed and the total amount due.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>2\uff09Payment and Purchasing<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Please make payment according to the invoice amount and send us a screenshot of the payment.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Once we receive your payment screenshot, we will start purchasing the products from the factories.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>We normally complete the purchasing of new orders before 4:00 PM China Time each day.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>3\uff09Order Fulfillment and Tracking Information<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Once the order enters the fulfillment process, our ERP system will update the order status in your Shopify store.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>After the tracking number is generated, our ERP system will automatically sync it to your Shopify store and send your customer an email containing the tracking information.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>At the same time, the order in your store will be marked as Fulfilled.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>4\uff09Standard Processing Time: Approximately 2-3 Days<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Under normal circumstances, it takes approximately 2-3 days from the time we purchase the products from the factory until they arrive at our Shenzhen warehouse.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Therefore, the 2-3 day processing time mainly refers to the time required for the products to travel from the factory to our Shenzhen warehouse after purchasing.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>This processing time does not include the additional 5-10 days required for international shipping.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>5\uff09Quality Inspection and Shipping<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>Once the products arrive at our Shenzhen warehouse, we will carry out a basic quality inspection (QC).<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>After confirming that the product, quantity, and quality are correct, we will pack the order and arrange international shipping.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>6\uff09Free Stocking for Stable Orders \u2014 Processing Time Can Be Reduced to Within 12 Hours<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>If your order volume becomes stable and your SKUs are relatively simple, we can provide free advance stocking based on your actual sales volume.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>When inventory is prepared in advance, the processing time can usually be reduced to within 12 hours.<\/p>\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\n<p>This means that once a new order is placed in your store, we can quickly complete picking, quality inspection, packing, and shipping. In most cases, the order can be shipped out on the same day, helping to minimize the overall processing time.<\/p>\n<!-- \/wp:paragraph -->\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Service Information Clear and transparent policies for order fulfillment, shipping, and after-sales support 1\uff09Shipping Time Our typical shipping time to most countries is approximately 5-10 days. Please note that international shipping may occasionally be affected by unforeseen circumstances such as flight delays, public holidays, labor strikes, severe weather, or other unexpected events. However, these situations &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/xmdropshipping.com\/index.php\/refund_returns\/\"> <span class=\"screen-reader-text\">XM-Dropshipping Service Information<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"default","site-content-layout":"page-builder","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-1549","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/xmdropshipping.com\/index.php\/wp-json\/wp\/v2\/pages\/1549","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xmdropshipping.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xmdropshipping.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xmdropshipping.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/xmdropshipping.com\/index.php\/wp-json\/wp\/v2\/comments?post=1549"}],"version-history":[{"count":12,"href":"https:\/\/xmdropshipping.com\/index.php\/wp-json\/wp\/v2\/pages\/1549\/revisions"}],"predecessor-version":[{"id":1687,"href":"https:\/\/xmdropshipping.com\/index.php\/wp-json\/wp\/v2\/pages\/1549\/revisions\/1687"}],"wp:attachment":[{"href":"https:\/\/xmdropshipping.com\/index.php\/wp-json\/wp\/v2\/media?parent=1549"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}